Protocall is an IP Communications solution provider founded in 2004 by President and CEO, Michael Simmons. Protocall is a Las Vegas, NV based company with systems and customers nationwide. The customer base varies in scope with customers benefiting from a wide and diverse set of IP Communication products such as Hosted VoIP, SIP Trunking, Unified Messaging and First-class carrier products such as 800 and T1 services. The Protocall sales model focuses on business customers in the SMB and Enterprise class markets with several vertical markets such as travel, real estate, mortgage and title companies.

Utilizing the our carrier's network has allowed Protocall to go to market having already answered the IP communication issues for their customers. This relationship with our carrier's, combined with a “customer-first” attitude, has allowed Protocall to lead the charge in the hosted IP communications field.

Technology

• Nationwide Redundant Carrier Network
• True Facilities Based Carrier built into LEC access tandems across the country
• Nationwide CLEC Certifications (49 States)
• True 911 Infrastructure and Regulatory Compliance
• Maturity - Network and Service in operation for two years - we know the business
• Top to Bottom Product Lineup - Hosted PBX, Cap & Grow Integration, 800, Trunking, Handset Gateways
• Strategic Partnerships (i.e. Mitel)

Customer Service

• Local Team (65 FTE) - Engineering, Customer Support NOC
• National Support (Level 1-3) - 7x24
• Experienced Engineering and Deployment - IP Centric
• Track Record with Customer - You Know Us
• "Demarc is the Desktop" Approach - Organizational Focus

Value Proposition

• Hosted Solution Economics & Features
• Focused on business challenges
• Unified Communications Solution Across the Country
• Centrally Managed
• Speed to Deployment
• Reduced or Eliminated MAC (Moves, Adds Changes) costs